Terms of service

Store: Quinetrax
Address: Via Giovanni Battista Melis 1, 07100 Sassari (SS), Italy
Email: contact@quinetrax.com
Phone: +393245342899
Full Name: Anna Saltarelli

Welcome to Quinetrax. By visiting our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Overview

This website is operated by Quinetrax. Throughout the site, the terms “we”, “us”, and “our” refer to Quinetrax. By accessing or purchasing from our website, you engage in our “Service” and agree to be bound by these Terms of Service, including all additional terms and policies referenced herein.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or have provided consent for your minor dependents to use this site. You must not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions across various networks. Credit card information is always encrypted during transfer over networks.

4. Products and Pricing

All prices are displayed in euros (€) and include VAT unless otherwise stated. We reserve the right to modify or discontinue products, prices, or offers without prior notice. While we strive for accuracy, product descriptions or images may contain minor inaccuracies or color variations due to lighting or screen settings.

5. Orders and Payments

When placing an order, you agree that all information provided is accurate and complete. Payments are securely processed through trusted third-party providers. We do not store your payment details. We reserve the right to cancel or limit orders if we suspect fraud, unauthorized transactions, or unusual purchasing patterns.

6. Shipping and Delivery

Processing time: Orders are processed within 24–48 hours after payment confirmation.
Delivery time:
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Shipping cost: Free for orders over €30.

Once your order has been shipped, you will receive an email with your tracking details.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To be eligible for a return, items must be in their original condition, and additional conditions may apply.

8. Accuracy of Information

We strive to ensure that all information on our website is accurate and up to date. However, we are not responsible for errors, inaccuracies, or omissions related to product descriptions, pricing, or promotional content.

9. Intellectual Property

All content on this website — including logos, images, graphics, text, and design elements — is the property of Quinetrax or its licensors and is protected by applicable intellectual property laws. Unauthorized reproduction or distribution is prohibited.

10. Third-Party Services

Some services available through our website may involve third-party providers such as payment processors, shipping partners, or analytics services. While we work with trusted partners, we are not responsible for their independent policies or actions.

11. Limitation of Liability

To the maximum extent permitted by law, Quinetrax shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. In any case, our total liability shall not exceed the amount paid for the purchased product.