Warranty Policy

At Quinetrax, we are committed to providing products that meet high standards of quality and craftsmanship. Your satisfaction is important to us, and we stand behind the quality of every item we offer.

1. Warranty Coverage

All products purchased from Quinetrax are covered by a 30-day quality assurance warranty starting from the date of delivery.

This warranty covers:

Manufacturing defects
Faulty workmanship
Defects in materials under normal use
Products received damaged due to production-related issues

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, accidents, neglect, or improper care
Damage resulting from unauthorized repairs or modifications
Cosmetic changes occurring through regular use
Loss, theft, or intentional damage

3. Warranty Claims

If you believe your product has a manufacturing defect, please contact our customer support team within the warranty period.

To help us review your claim, please provide:

Your order number
A description of the issue
Clear photographs showing the defect

4. Resolution Options

After reviewing your claim, Quinetrax may, at its discretion:

Provide a replacement product
Issue a partial or full refund
Offer an alternative resolution when appropriate

5. Processing Time

Warranty claims are typically reviewed within 3–5 business days after all required information has been received.

If a replacement or refund is approved, we will provide further instructions by email.

6. Limitation of Warranty

This warranty is limited solely to the original purchaser and applies only to products purchased directly from Quinetrax. The warranty does not extend beyond the remedies expressly stated in this policy.