Refund policy

Store: Quinetrax
Address: Via Giovanni Battista Melis 1, 07100 Sassari (SS), Italy
Email: contact@quinetrax.com
Phone: +393245342899
Full Name: Anna Saltarelli

At Quinetrax, your satisfaction is our highest priority. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To be eligible for a return, items must be in their original condition, and additional conditions may apply.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • It must be returned in its original packaging with all included accessories (if applicable).
  • Proof of purchase (order number or receipt) must be provided.

Returns that do not meet these conditions may not be accepted.

3. Return Process

To initiate a return, please contact our support team at contact@quinetrax.com with your order number and the reason for your return. Our team will provide you with the return address and detailed instructions.

Once your return has been received and inspected, we will notify you by email and process your refund accordingly.

4. Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and verified. Depending on your payment provider, additional processing time may apply.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your item. Include clear photos of the issue so we can resolve the matter quickly by offering a replacement or full refund.

7. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons (such as personal care products, undergarments, or opened sealed goods). These items will be clearly indicated on the product page when applicable.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. If the issue persists, please contact us at contact@quinetrax.com.

9. Free Returns

We offer free returns for orders over €30. For orders below this amount, customers may be responsible for return shipping costs unless the product is defective or incorrect.

10. Customer Support

Our customer support team is available to assist you with any questions related to returns, refunds, or orders. You can contact us anytime at contact@quinetrax.com.