Shipping policy
Store: Quinetrax
Address: Via Giovanni Battista Melis 1, 07100 Sassari (SS), Italy
Email: contact@quinetrax.com
Phone: +393245342899
Full Name: Anna Saltarelli
At Quinetrax, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how we handle the processing, shipment, and delivery of your orders.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a tracking link to monitor your shipment.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time and Delivery Area
We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary slightly depending on the destination and local courier operations.
3. Shipping Fees
- Free Shipping & Returns for orders over €30: Orders above €30 qualify for free delivery and free returns.
- For orders under €30, standard shipping fees will apply and will be calculated during checkout.
All prices displayed on our website include VAT.
4. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information. This allows you to follow the progress of your shipment online.
If you do not receive your tracking information within 48 hours of placing your order, please contact us at contact@quinetrax.com.
5. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. Our team will coordinate with the courier service to resolve the issue promptly.
Quinetrax is not responsible for delivery delays caused by incorrect shipping information, courier delays, customs procedures, or unforeseen circumstances beyond our control.
6. Address Accuracy
Please ensure that all shipping information is entered correctly at checkout. We cannot be held responsible for orders delivered to incorrect addresses due to errors made by the customer.
If you notice a mistake after placing your order, please contact us immediately so we can attempt to correct it before the order is dispatched.
7. Split Shipments
In certain cases, items from the same order may be shipped separately due to stock availability or warehouse logistics. If this occurs, you will receive separate tracking information for each shipment.
8. Customer Support
Our support team is available to assist you with any questions related to shipping, order tracking, or delivery issues. You can contact us anytime at contact@quinetrax.com.